Privacy notice

Who we are. Clear Work, 1310 242 St, Langley, BC V2Z 1L2, provides occupational hearing testing, respirator fit testing and First Aid training to employers in British Columbia. The Clear Work Portal is the system we use to keep track of that work for each employer client. This notice explains how information about workers is handled in connection with those services.

What the Portal holds, and why. For each worker an employer asks us to test or train, the Portal holds:

• name, employee ID, worksite, department and job title, provided by the employer;
• for each test or course: the service, the date, a compliance status, and when it is next due;
• fit-test and First Aid certificates;
• for hearing tests: the outcome, clinical notes and audiogram or report that Clear Work creates as the testing provider.

We use this information to deliver and administer the services, track compliance status, remind employers when tests are due, plan return visits, issue certificates, keep the records we are required to keep as a testing and training provider, and keep the Portal secure. We use overall status counts for an employer to plan its return visits. We do not sell this information, use it for advertising, or use it to train AI systems.

What your employer can see. Your employer's authorised users see, for each service, one of five status words — Current, Due soon, Expired, Follow-up with Clear Work, Not on file — together with due and expiry dates, the fit-test method or First Aid level, and your fit-test and First Aid certificates. They do not see hearing-test outcomes, clinical notes or audiograms through the Portal. Clear Work does not collect your date of birth in the Portal. “Follow-up with Clear Work” tells your employer only that follow-up with Clear Work is needed; it does not say why.

Hearing tests and WorkSafeBC. Hearing tests required under the BC Occupational Health and Safety Regulation must be performed by a hearing tester authorised by WorkSafeBC, and the Regulation requires the employer to ensure the tester sends the results to WorkSafeBC. Information provided to WorkSafeBC for that purpose is held by WorkSafeBC under its own rules, outside the Portal. The Regulation also requires your employer to keep its own hearing-test record confidential and not to release it without your written permission, or as otherwise required by law.

Where information is kept. The Portal's database and files are stored with our hosting provider in Canada (AWS Canada Central), and the application runs primarily in Montreal. Some processing and transit involve providers operated from the United States: web content delivery; the sign-in and page-routing layer, which runs at the location nearest the user; email delivery of sign-in links and reminders to employer users (these emails contain worker names, service names and dates, never results); sign-in rate limiting, which uses a one-way digest of the email address rather than the address itself; and error monitoring, with personal information removed before anything is sent. We do not claim that all processing takes place in Canada.

How long we keep it. Worker and service records — roster details, test and training records, certificates and hearing-test records — are currently being held while Clear Work finalises its retention policy; the periods that will apply are not yet set, and those records are not deleted on any automatic schedule. Separately, when a certificate file is replaced with a new upload, the superseded copy of the file is routinely removed after 30 days; this affects only the old copy of that file, not the current certificate or the underlying record. You can ask us for the current policy.

Security. Access to the Portal is limited by role. Clear Work staff and employer users must use two-factor authentication. Each employer can reach only its own workers' records. Certificate downloads, exports and every record change are logged. Data is encrypted in transit and at rest by our providers. No system can be guaranteed secure; if you believe your information has been affected by a security incident, please contact us.

Your access and correction rights. You can ask Clear Work for the personal information we hold about you — including your own hearing-test results — how we have used it, and to whom we have disclosed it. You can ask us to correct errors. We will verify your identity before releasing anything, respond within the time the Personal Information Protection Act (British Columbia) allows, and charge no fee. Historical test records are not rewritten; if you disagree with one, your statement is kept with the record. Your employer holds its own records about you, and requests about those may be answered by your employer with our help.

Contact. Clear Work has designated an individual responsible for privacy compliance. For privacy questions, access or correction requests, or complaints, contact:

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.

Last updated: 2026-09-15